GS-11/12 Business Support Specialist
Skills/Knowledge Matrix
Core Competencies Demonstrates knowledge of/skills in Executes, produces, or participates in:
# Mid-Level Business Support Specialist (GS-11/12) requirements: All skills associated with the Resources Analyst and Project Support Specialist Skill matrices through GS 9. Requires management, leadership, interpersonal, coordination skills.
# Serves as an integral member of the business support team and coordinates and evaluates all business support activities using business support skills
# Includes the development and assessment of contractor and government systems needed to provide budgetary and administrative support for the development, acquisition, operations, and data analysis of the Directorate.
# Equivalent approximately to PMDP Level 2
# Mid-Level Business Support All knowledge, skills, products, and processes listed on Resource Analyst and Project Support Specialist Skill matrices through GS -9
# All responsibilities associated with the Resources Analyst and Project Support Specialist Skill matrices through GS-11/12
# Using individual judgment and ingenuity to interpret the intent of guides and goals and transferring these interpretations into daily activities
# Scheduling Schedule development including the selection and implementation of schedule control systems, internal reporting procedures, and master schedules
# Schedule operations such as analysis of contractor reports, updating master schedules, and analysis of planned schedules vs. actual events
# Monitoring established time objectives for business management-related activities within Directorate
# Executes project activities according with schedules, ensuring development of "work-around" plans
# Advises management when specific milestones are unobtainable
# Continually assessing project status in consort with overall time objectives
# Advance planning
# Developing work breakdown structures
# Assisting in the development of project-level plans
# Schedule development such as selecting and implementing schedule control systems, establishing internal reporting procedures, participating in proposal evaluation and negotiations, reviewing contractor systems, developing Project Management Reports and master schedules
# Schedule operations such as analyzing contractor reports, updating master schedules, and analyzing planned schedule vs. actual events
# Configuration Management Configuration control and procedures as practiced by NASA and contractors
# Monitoring the exact configuration of all interrelated hardware and software for flight and ground system requirements
# Maintaining accurate interface definition data and communicating data to all business and technical facets of the program or project
# Revising CM plan
# Identifying and documenting configuration baselines
# Coordinating analysis with system engineers and business personnel
# Preparing configuration change requests and staff reports
# Performing assigned CM audits
# Facilities and Equipment Property and inventory procedures and regulations
# Inventory, protection, and disposition regulations with regard to equipment and document storage
# Flight hardware, ground hardware, test equipment, and software to the extent of environmental requirement, handling, storage, and maintenance
# Safety and hazard requirements, procedures, and standards as established in the GSFC Health and Safety Manual and related directives
# Supporting Mission Logistics and Launch Site Activities
# Assisting Business Manager in planning and coordinating facility requirement
# Generating and coordinating facilities and modifications with the Facilities Management Division associated with personnel moves and repairs to facilities, etc.
# Identifying and controlling hazards relative to the safety of project personnel and property
# Bringing safety matters to the attention of project management and discussing appropriate resolution
# Implementing the requirements, procedures, and standards of the GSFC Health and Safety Manual and related directives
# Maintaining an automated database for monitoring and controlling equipment and ensuring that inventory, protection, and disposition are in accordance with prescribed regulations
# Equipment Transportation Supporting the Directorate Business Manager in incorporating the requirements for transporting all project-related equipment
# Ensuring that packing and handling requirements are met during shipping
# Arranging appropriate modes of transportation
# Coordinating schedules for equipment moves
# Ensuring availability of appropriate handling and loading equipment as well as trained personnel at the origin and destination sites
# Budget and Financial Principles, procedures, and methods of budget formulation, presentation, and execution for multi-year and annually appropriated funds
# Interpretation and application of government and NASA constraints and funding rules, regulations, relationships, and administrative processes involved in developing and procuring hardware, studies, and other engineering services
# Preparing and inputting workforce, travel and POP budgets, justification, supporting documentation, and historical statements to provide the best view of program needs
# Various levels of budget review, including reviews by directorate management
# Audit and other inquiries by activities and organizations such as NASA Audit, GAO, Center management, and NASA HQ program management
# Executing and maintaining the budget as approved, ensuring that objectives are met within the established, available financial and workforce resources
# Approving and releasing reprogrammings and PRs,
# Monitoring the workforce budget
# Technical Flight operations, flight equipment performance and analysis, and satellite servicing
# Participating in management and technical working groups and ad hoc advisory panels as necessary to expand solutions to spacecraft or space vehicle development problems
# Providing technical direction to support contractors
# Procurement Procurement procedures
# Initiating task orders for on-site contractor support, especially to assist in scheduling, general business, configuration control, and logistics
# Establishing schedules for work accomplishment by support service contractors
# Ensuring that contractors are briefed on policy, procedural, and administrative matters
# Assists in reviewing and evaluating contractor performance in appropriate areas
# Serving on Source Evaluation Board Business Management Committees as assigned
# General Business Audit request liaison activities
# Data systems in order to develop requirements, create and implement procedures, and carry out operations
# Standard reference material, texts, project plans, NASA and GSFC handbooks and instructions, and other documents unique to flight project activities
# Coordinating Code 150/Program Office requests
# Providing mission logistics and launch site support
# Ensuring that established priorities are implemented as necessary to meet project commitments
# Reviewing the efficiency of Directorate and Business Mission office administration operations
# MSR presentation
# Revising and implementing current procedures and establishing new office procedures to comply with Directorate and Center policies and/or improve overall operations
# Personnel planning and space matters
# General administrative and overall project planning activities
# Helping the business manager monitor business support activities
# Reviewing and analyzing the progress of business support activities toward project/program objectives
# Recommending adjustments in project support staffing needed to most effectively accomplish the business management support mission
# Developing statements of work and coordinating project/program workforce staffing requirements with supporting directorates
# Interpersonal/ Institutional Problem identification
# Planning and organizing work
# Effective written and oral communication
# Providing on-the-job training of junior-level resources and project support
# Serving as business support consultant and advisor
# Providing supervisor with performance plans and evaluations

GS-13 Mission Business Manager
Skills/Knowledge Matrix
Core Competencies Demonstrates knowledge of/skills in Executes, produces, or participates in:

Senior-level (GS-13) - Mission Business Manager requirements: All skills associated with the Resources Analyst and Project Support Specialist Skill Matrices through GS-11/12.
# Provides general business management expertise in establishing technical program objectives
# Requires management, leadership, interpersonal, coordination skills.
# Responsible for all aspects of estimating budget, accounting, workforce and travel system operations relating to planning, analysis, formulation, justification, presentation, execution, and review of the development, procurement, and modification of programs, projects, or missions
# Oversees the resolution of operating problems relating to the accomplishment of the financial, workforce, travel, and other general business portions of mission objectives in conformance with NASA financial and other business regulations
# Equivalent to PMDP Level 3
# Mid-Level General Business Support All knowledge, skills, products, and processes listed on Resource Analyst and Project Support Specialist Skill matrices through GS -11/12
# Policies and procedures
# Automated data systems
# Business practices
# Workforce planning
# All responsibilities associated with the Resources Analyst and Project Support Specialist Skill matrices through GS-11/12
# Provides information on procedures, policies, directives, etc.
# Applies institutional and general business management policies, guidelines, and processes in support of mission operations
# Completes checklist for employees to determine whether documentation supporting GPG 3410.2C is in order to ensure compliance with ISO 9000
# Conducts R&D and workforce business studies for a variety of decision-making processes
# Resolves operating problems related to accomplishing the general business portion of mission objectives
# Designs and uses data systems to develop requirements, create and implement procedures, and carry out operations
# Speaks for the Program Business Manager on financial, procurement, workforce, travel, logistics, and other general business matters as required
# Provides project and center management with up-to-date status of general business functions
# Manages workforce planning
# Technical Competence Technical awareness
# Regularly interacts with representatives of foreign and domestic private industry, academia, other NASA centers, other foreign and domestic government agencies, and scientists from the international scientific community
# Applies resources and project support management techniques in accomplishing technical objectives
# Project Life Cycle, Development, and Control Schedule development and operations
# Project Management and Control
# Configuration Management
# Safety and Hazard Management
#

# Develops or selects and implements schedule control systems and master schedules
# Determines the interrelationship of all mission events relative to their impact on resources
# Establishes systems and analysis techniques for effective monitoring of financial and general business progress and status
# Evaluates financial and workforce operations
# Conducts internal and external reviews
# Develops preliminary Work Breakdown Structures
# Serves on Configuration Control Board
# Identifies and controls hazards related to safety of project personnel and property and brings such matters to attention of management with appropriate resolution
# Budget Execution
# Financial Analysis
# Audit request liaison activities
# Budget and Financial Budget Development
# Provides advice and guidance to mission and line managers on the interpretation of R&D workforce, travel, and other budget estimates and the formation of budget requests
# Prepares Grants Requests and associated reports
# Applies NASA’s and GSFC’s policies, regulations, guidelines, and processes to development of POP, workforce, and travel budgets
# Continually assesses and reports on R&D, workforce, and travel budget status and forecasts
# Modifies budget estimates as necessary to conform to changes in technology, manufacturing deadlines, and program direction
# Develops and approves pricing reports
# Creates, reviews, and presents multiyear workforce, travel, and POP budgets, including the determination of time phasing of budget plans to coincide with costs incurred or completion of milestones
# Prepares, approves, and releases reprogrammings
# Develops detailed cost estimates for large procurement actions
# Develops and approves in-house estimates
# Prepares PRs
# Executes the budget as approved
# Approves funding actions
# Develops cost accruals
# Analyzes GSFC cost and workforce proposals and business reports
# Serves as audit request liaison
#

# Procurement Procurement principles and procedures
# Contract and Acquisition Management
# Establishes (with the Contracting Officer) cost/price objectives for contract negotiations
# Develops contractor cost proposal and reporting formats
# Evaluates contractor financial and workforce operations
# Evaluates contractor and in-house R&D, workforce, travel, and other cost reports
# Negotiates with contractors during contract negotiations and at various contract performance reviews
# Evaluates contractor business and cost reports
# Evaluates and analyzes contractor cost and workforce proposals
# Develops and approves Quarterly Executive Dialogue (QED) and Contractor Performance Assessment Program (CPAP) input
# Facilities, Equipment, and Transportation Property, inventory, and facilities management
# Environmental issues
# Transportation and Logistics
# Plans and coordinates facility requirements
# Understands and applies environmental requirements
# Incorporates the requirements for transporting all project-related equipment

GS-14/15 Program Business Manager
Skills/Knowledge Matrix
Core Competencies Demonstrates knowledge of/skills in Executes, produces, or participates in:

Executive Level (GS-14/15) Requirement: Operates at the executive level and exercises a broad scope of responsibility at high visibility.
# Contributes business management expertise to the technical program/project objectives and applies business, financial management, and performance measurement techniques to program/project objectives.
# Has project/program-wide responsibility for business management heading a team of lead business skills specialists and their supporting personnel.
# Supervises a team of specialists in the areas of finance, budget, performance measurement, scheduling, pricing, and configuration management
# Has responsibility for applying sound business techniques to the accomplishment of program/project objectives.
# Approximately equivalent to PMDP Level 4.
# Executive-Level Business Support External/internal interface coordination
# Use of available resources and skills employed to bring about maximum efficiency of project business operations
# All facets of effective project/program management
# Statutory and regulatory requirements associated with project or program procurement and financial activities
# Program management methods including budget and financial, scheduling, procurement, and related configuration management systems required for the planning and implementation of complex projects or programs
# Business methods and techniques and overall project objectives
# Acting as Project Manager when required
# Advising technical management on business-related issues
# Reviewing proposals
# Functioning as an integral member of the management team
# Organizing, planning, directing, coordinating, and leading business management operations effectively
# Budget and Financial General budgeting and accounting concepts and practices
# Budget preparation and execution
# Financial analysis
# Advocating budget approaches with external organizations, e.g., Congress and the White House
# Providing Agencywide and/or Installation-wide guidance on the development and integration of budget concepts and principles
# Providing advice on potential congressional reactions to proposed Agency budgets; determining possible course of Agency action in response to congressional action
# Developing and implementing workforce, travel, and POP budgets, justification supporting materials, and historical statements for providing the best possible statement of project/program requirements
# Executing the budget as approved, ensuring that objectives are met within established guidelines and available workforce resources
# Participating in various levels of budget reviews, including reviews by Center general management and by HQ executive-level management
# Establishing systems and analysis techniques for effectively monitoring project or program financial progress and status
# Interrelating project events to their effect on financial resources
# Ensuring continual assessment and periodic reporting of financial status and forecasts
# Scheduling Schedule analysis and forecast of program trends and progress
# Establishing a management system for monitoring time objectives for the project and all of its related activities
# Advising management when milestones are unobtainable
# Developing "work-around" plans
# Continually monitoring project or program status in relationship to overall time objectives
# Procurement Procurement regulations and procedures
# Evaluating cost proposals and establishing cost/price objectives for contract negotiations
# Serving as member of SEB and/or committees
# Chairing EVMS reviews
# Chairing IBRs and compliance audits
# Overseeing procurement process
# Supervising the planning, soliciting proposals, evaluating, negotiating, awarding, and administering contracts for the project or program
# Monitoring contractor activities with contracting and technical officers
# Complying with procurement regulations
# Configuration Management Approved and accepted Agency and program configuration policies
# Managing the exact configuration of all interrelated hardware, software, and services requirements of a project or program
# Maintaining accurate interface definition data and communicating the data to all technical facets of the project
# Evaluating the impact of proposed configuration changes and advising the Configuration Control Board
# General Business Automation principles, methods, techniques, and systems
# ISO 9000
# Business resources management concepts for integration into program/project management initiatives
# Property management and control
# Overall project planning activities
# Workforce and space planning
# Safety and hazard requirements, procedures, and standards
# Conducting numerous and diverse cost studies for a variety of decision-making processes
# Coordinating and presenting data
# Reviewing and approving business documents
# Serving as principal management advisor to the Project or Program Manager
# Relating budget, procurement, and project support to technical requirements
# Providing Agencywide and/or Installation-wide guidance on implementing new automated systems
# Certifying integrity of internal management controls, principles, operations, and procedures
# Implementing and evaluating business resources management concepts for integration into program/project management initiatives
# Implementing the GSFC Health and Safety Manual and related directives
# Responding to audit and other inquiries by various activities and organizations such as NASA Audit, General Accounting Office, Center management, and NASA HQ program management
# Analyzing, integrating, and managing project resources and elements, including workforce/personnel budget, configuration management, technical/project plans, procurements, logistics, and scheduling
# Reviewing and analyzing progress toward project or program objectives
# Recommending adjustments to project staffing to most effectively accomplish the project mission
# Implementing and evaluating automation principles, methods, techniques, and systems
# Providing Agencywide and/or Installation-wide guidance during appropriate program/project stage of development consistent with NPG 7120.5A
# Interpersonal/ Institutional Supervisory methods
# Program management methods
# Effective interaction with senior administrative and technical management within GSFC, NASA, and industry
# Motivation techniques
# Effective management techniques
# Workload assessment techniques and performance standards establishment
# Assessing workload and establishing standards of performance
# Participating in personnel development, including mentoring and rotational assignments, leadership, performance plans/appraisals, IDPs, training, education, work experiences
# Supervising and managing a staff of diversified professional and clerical employees
# Serving as a management consultant and advisor
# Establishing and participating in project or program working groups and special ad hod advisor panels
# Agency, inter-installation, inter-Agency, cross-code, and special team assignments
# Analyzing performance and motivating staff to achieve project/program objectives
# Completing checklist for employees to determine whether documentation supporting GPG 3410.2C is in order to ensure compliance with ISO 9000
# Completing leadership and management development training